Fiducia AI – Quick Support Guide
Fiducia AI provides intelligent and responsive support for all our AI-powered platforms, including SpeedShotX, Sports AI Agent, and AR & Visualization Services.
Our goal is to ensure smooth, uninterrupted user experiences and rapid issue resolution.
Reach Out to Us
Email: support@fiduciaai.com
Help Center: https://support.fiduciaai.com
Hours: 24/7 for platform monitoring, with dedicated human support available Monday–Friday, 8 AM – 8 PM PST.
Before Contacting Support
Please collect the following information to help us resolve your issue faster:
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Your Name and Organization
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The Product or Service affected (e.g., SpeedShotX)
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A brief description of the issue
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Screenshots or Timestamps showing what occurred
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Your Browser or Device information
Common Quick Fixes
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Refresh or re-login to your session — clears most temporary errors.
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Check your Network connection — use a stable wired or high-speed Wi-Fi link.
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Clear browser Cache and Cookies if visuals or chat features do not load.
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Verify Camera and Microphone permissions if voice or AR elements are disabled.
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Re-capture images if your AI recognition results appear incomplete.
Escalation & Response Times
Severity Level | Example Scenario | Response Time |
|---|---|---|
Normal (P3) | Feature questions, documentation requests | ≤ 1 business day |
High (P2) | AI recognition or live engagement errors | ≤ 4 hours |
Critical (P1) | Platform outage, data access failure | ≤ 1 hour |
System Status
Check live system performance and scheduled maintenance anytime at:
https://www.fiduciaai.com/status